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 Executive Management

Our executive management team leads all our client activity and offers every client:

  • Sound risk management and consulting services;
  • Comprehensive claims evaluation and management;
  • A diplomatic approach; and
  • Professional workproduct and reporting.
About NiiS
Executive Management
Senior Staff
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David W. Ives CPCU
Chief Executive Officer

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Mr. Ives is an internationally recognized expert in the insurance industry and has been a strategic advisor providing consultation to many Northshore clients on technically challenging matters such as reinsurance arbitration and litigation. He has provided claims management services, including insurance and reinsurance claims reviews since 1982 and has handled claims since 1979. Mr. Ives is a frequent speaker at industry seminars and has published articles on insurance and claims topics.
Mark E. Scerra CPCU

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Mr. Scerra has provided claims management services, including insurance and reinsurance claims reviews, since 1977; his management and technical claims experience includes primary and excess property and casualty, and accident and health insurance. At Northshore, he conducts underwriting, premium and claims reviews of managing general underwriters and carriers on behalf of issuing carriers and reinsurers. He also has been called upon to provide expert witness evaluations and testimony in arbitration and litigation matters.
Stephen V. Murphy
Chief Operating Officer

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Mr. Murphy has worked in the field of medical claims handling and management since 1981, holding various positions of increasing responsibility in both field claims units and corporate home office settings. His experience also includes marketing health, managed care and indemnity products and, since 1990, underwriting these products. Mr. Murphy manages the Northshore Accident & Health Division staff, who review stop loss, provider excess and HMO reinsurance claims and conduct audits on behalf of domestic and international reinsurers.
Richard M. Ives
ISM President

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Mr. Ives has been involved in the insurance industry since 1983 and has been conducting a range of property and casualty reviews since 1989. His responsibilities include managing the Coverholder review staff, as well as conducting operational reviews of delegated underwriting authorities and insurance and reinsurance claims reviews. Mr. Ives is president of International Subrogation Management (ISM)-a division of Northshore specializing in analyzing employee benefit and casualty coverages and initiating recoveries for clients writing specific, aggregate and managed care excess business. Mr. Ives manages the mid-west office of Northshore and ISM located in Plainfield, Illinois.
Susan A. Arsenault
Senior Vice President

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Ms. Arsenault has worked in the insurance industry since 1990. At Northshore, Ms. Arsenault conducts reviews of carriers, managing general underwriters, third party administrators, and health maintenance organizations; verification audits of premium, aggregate excess claims, specific excess claims, and provider excess and managed care reinsurance claims. Ms. Arsenault also conducts employer-sponsored health plan administrator reviews, quality assurance reviews, as well as consulting services on contract language. She has also been called upon to assist in the run-off management of managing general underwriters, as well as providing strategic litigation assistance and testimony in litigation matters.
Association of Governmental Risk Pools       CPCU Society    Managed Care Resource Association    Public Risk Management Association    Self-Insured Institute of America    National Association of Subrogation Professionals   
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