About Us

About Northshore

We are a claims and consulting insurance services organization that specializes in audit and claims management services.

We provide services worldwide and has offices throughout the United States and is headquartered in Danvers, Massachusetts.


Northshore: A Davies Company

199 Rosewood Drive, Suite 310
Danvers, Massachusetts 01923
Fax 978.741.1642

International Subrogation Management

24402 W. Lockport Street, Suite 227
Plainfield, Illinois 60544
Fax 815.267.5010

Executive Management

Click on photos to view staff bios

David Ives, Claims and Consulting Insurance
David W. Ives, CPCU
Chairman of the Board LinkedIn Logo
Stephen Murphy, Claims and Consulting Insurance
Stephen V. Murphy
Chief Executive Officer LinkedIn Logo
Mark Scerra, Claims and Consulting Insurance
Mark E. Scerra, CPCU
President LinkedIn Logo
Richard Ives, Claims and Consulting Insurance
Richard M. Ives
ISM President LinkedIn Logo
Susan Arsenault, Claims and Consulting Insurance
Susan A. Arsenault
Senior Vice President LinkedIn Logo
Tammy Burns, Claims and Consulting Insurance
Tammy Burns
Senior Vice President
Charles Betz, Claims and Consulting Insurance
Charles H. Betz, III, CPCU, CCLA
Senior Vice President

Senior Staff

Ellen V. Gariepy
Vice President LinkedIn Logo
John W. Kosar
Assistant Vice President
Lorraine Mojica, JD, CPCU
Assistant Vice President LinkedIn Logo
Joy Keener-Borresen
Assistant Vice President LinkedIn Logo
Lea M. Zurek HIA, MHP
Assistant Vice President LinkedIn Logo
Steven M. Tilden
Assistant Vice President
Norman C. Tardif, JD
Executive Consultant
T. Scott Garner CPA, MBA
Senior Consultant
Matthew D. Jacobs
Assistant Vice President

News & Events

Charities NiiS Supports in 2019

In 2019, Northshore employees supported various local and nationally recognized charities, such as the Jimmy Fund, Ovations for the Cure and Healing Abuse Working for Change (HAWC). As in preceding years, employees and family members volunteer their time to prepare and serve the annual Thanksgiving dinner for the Boys & Girls Club of Salem, held… Continue Reading →

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Staff Promotions Announced

Effective March 1, 2019, we are pleased to announce the promotions of Andrea Switzer to Claims Examiner and Stephen Roach to Senior Claims Examiner. Both Andrea and Stephen have shown great aptitude reviewing employer stop loss and managed care claims as they continue to expand their skill sets.  We thank Andrea and Stephen for their… Continue Reading →

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Save the Date: NiiS 30th Annual Medical Excess Claims Conference will be held May 7th – May 9th, 2019 at the Sheraton Portsmouth Harborside Hotel, Portsmouth NH.

Northshore International has provided a forum for medical excess claim professionals to meet with their peer and industry experts to discuss current and emerging topics impacting our industry. Northshore International has the distinction of having hosted this conference for 30 years; the longest of its kind in the industry. Northshore International is proud to announce… Continue Reading →

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Charities NiiS supports in 2018

Community service and service to others are embedded in the culture at Northshore and extend beyond clients, family and friends. Each month Northshore employees support notable causes which this year have included nationally known organizations, such as St. Jude’s Children’s Hospital, Parkinson’s Foundation, and the American Red Cross, and locally known relief agencies such as… Continue Reading →

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NiiS 30th Anniversary 1988-2018

PRESS RELEASE For Immediate Release Contact: David W. Ives, Chairman dives@niis.com Stephen V. Murphy, CEO smurphy@niis.com 978-745-6655 Northshore International Insurance Services, Inc. [“NiiS”] celebrates 30th Anniversary and Elevates two members of its Executive Team. On December 1, 2018 at historic Tupper Manor in Beverly Farms, Massachusetts, NiiS celebrated its 30th Anniversary with more than 90… Continue Reading →

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